Shipping & Returns
Danielle Demers Studio ships world-wide.
Within the Continental US: Within the Continental U.S., original works of art are shipped via USPS Priority Mail or UPS Ground (choose option at check out) and are insured for the full value of the artwork. Prints are shipped either via USPS Priority Mail or USPS First Class Mail (choose option at check out). Tracking numbers are provided for all orders and are automatically emailed to customers upon shipment.
International: Original works of art and prints being sent to all other destinations are shipped insured via USPS’s First Class Mail International service. Shipping is calculated at checkout based on customer’s shipping location. Tracking numbers are provided for all orders and are automatically emailed to customers upon shipment.
Processing Times: Unframed original works of art are processed and shipped within one week of purchase. Framed originals are sent directly to the framer (Framebridge) upon ordering and are subject to Framebridge’s current processing times (typically 2-3 weeks). Once framing is complete, framed originals will be sent directly to the buyer from Framebridge. Danielle Demers Studio will provide all customers who purchase framed originals with regular framing progress updates and tracking information upon shipment from Framebridge.
As prints are made to order, please allow one week for processing on all orders that include prints.
Handling: While all orders are packed with extreme care, even the most securely packaged items may become damaged during transit. Danielle Demers Studio cannot control the handling of packages once they leave the studio. All original works of art are shipped fully-insured. Information regarding filing insurance claims with the USPS can be found here.
Danielle Demers Studio cannot guarantee delivery by a certain date. International orders may take several weeks from time of shipment to reach their destination.
Original Artwork: Returns are not offered on original works of art (framed or unframed). Please be sure to read through the full item description, check the artwork dimensions and view all listing images before placing an order. I am also happy to answer any questions you may have regarding specific pieces pre-purchase. Please email me at firstname.lastname@example.org
Prints/Reproductions: Prints may be returned within 30 days of shipment. Because all prints are made to order, a 25% re-stocking fee does apply to all print returns. Prints must be returned in their original packaging, free of any damage (tape marks, dents, tears, bends, etc.).