Shipping & Returns
Shipping
Danielle Demers Studio ships world-wide.
Within the U.S.: Customers can choose between "Economy" (5–8 business day shipping time) or "Standard" (3–4 business day shipping time) shipping during checkout. Items shipped "Economy" will be sent via USPS Ground Advantage or UPS® Ground Saver depending on the total order weight. Items shipped "Standard" will be sent via USPS Priority Mail, UPS® Ground or UPS 3 Day Select® depending on the total order weight.
Shipping insurance for the full value of the product is included in the shipping fee for all original artwork, antique, vintage and wallpaper roll purchases.
Tracking numbers are provided for all orders and are automatically emailed to customers upon shipment.
Wallpaper rolls will ship directly from the printer in Los Angeles. Shipping includes insurance. Please note that the package will be oversized to accommodate the 54" untrimmed roll width.
Rest of the World: Items being sent to all other destinations are shipped via Economy International (6–18 business days), typically via USPS First Class Mail International or Global Post. Please email danielle@danielledemers.com if you are located outside the U.S. and would like to place an order for wallpaper. A custom shipping quote will be provided.
Shipping insurance for the full value of the product is included in the shipping fee for all original artwork, antique, vintage and wallpaper roll purchases.
Tracking numbers are provided for all orders and are automatically emailed to customers upon shipment.
Handling: While all orders are inspected before shipping and packed with extreme care, even the most securely packaged items may become damaged during transit. Danielle Demers Studio cannot control the handling of packages once they leave the studio. Shipping insurance for the full value of the product is included in the shipping fee for all original artwork, antique, vintage and wallpaper roll purchases.
Danielle Demers Studio cannot guarantee delivery by a certain date. International orders may take several weeks from time of shipment to reach their destination.
Processing Times
Prints: All prints are made to order. Please allow one week for processing on all orders that include prints.
Wallpaper Rolls: All wallpaper is printed and made to order in Los Angeles. All rolls of wallpaper ship directly from the printer and have a lead time of approximately 3–4 weeks plus transit time.
Wallpaper Samples: In stock wallpaper sample swatches are processed and shipped directly from Danielle Demers Studio within one week of purchase.
Stationery & Wax Seals: Processed and shipped within one week of purchase.
Antiques & Vintage: Processed and shipped within one week of purchase.
Unframed Original Artwork: Processed and shipped within one week of purchase.
Framed Original Artwork: Processed and shipped within one week of purchase.
Original artwork purchased with added framing through Framebridge (the "Lines" collection) is sent directly to the framer (Framebridge) upon ordering and is subject to Framebridge's current processing times (typically 2-3 weeks). Once framing is complete, artwork will be sent directly to the buyer from Framebridge. Danielle Demers Studio will provide all customers who purchase Framebridge framed originals with regular framing progress updates and tracking information upon shipment from Framebridge.
Returns
Original Artwork: Returns are not accepted on original works of art (framed or unframed). Please be sure to read through the full item description, check the artwork dimensions and view all listing images before placing an order. If you have questions regarding specific pieces pre-purchase, please email danielle@danielledemers.com
Prints/Reproductions: Prints may be returned within 30 days of shipment. Because all prints are made to order, a 25% re-stocking fee does apply to all print returns. Prints must be returned in their original packaging, free of any damage (tape marks, dents, tears, bends, etc.).
Stationery & Wax Seals: Boxed card sets, gift tags and sets of wax seals may be returned within 30 days of shipment. Boxed card sets, gift tags and sets of wax seals must be returned unopened, in their original packaging and free of any damage.
Antiques & Vintage: Returns are not accepted on antique or vintage items. Please be sure to read through the full item description, check the item dimensions and view all listing images before placing an order. If you have questions regarding specific pieces pre-purchase, please email danielle@danielledemers.com
Wallpaper: All wallpaper is printed and made to order and is final sale. Returns are not accepted. We want you to be happy with your purchase; ordering a physical sample swatch before placing an order for full rolls is recommended.